Susan’s experience in operations, big-picture thinking and strategic management spans a range of different industries. Susan owned and operated a successful employment agency for 15 years before moving to the manufacturing field where she helped develop health and safety protocol, manage administration and improve due diligence practices. As Chief Operating Officer of SBLR, a mid-sized accounting firm in Toronto, Susan helped partners leverage opportunities, craft strategic growth and HR and people policies and build operations. Susan was instrumental in the 2013 merger with Richter LLP and ensured a smooth transition for all employees and worked with partners and team in Toronto and Montreal on the critical post-merger integration. As VP Toronto Operations, Susan’s focus at Richter was overseeing and supporting the growth of its Toronto offices.
Susan joined Segal GCSE LLP in September 2016 as Director of Operations whose mandate is to oversee Firm operations with a particular focus on strategic HR management and firm processes that support Segal GCSE LLP’s growth objectives.